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Terms of service

Updated 28 October 2026. These terms apply to the Smartie Gate service — the Smartie Gate Reader, the app and the website — provided by Smart India Enterprises, Goregaon West, Mumbai ("we").

What the service is

Smartie Gate reads number plates at your gate, opens the barrier for vehicles on your register, and keeps a record of entries and exits. It assists your guards; it does not replace them, and it is not a security service.

Your responsibilities

  • Keep a trained person at the gate. The system decides whether a plate is on your register; a person decides who may enter.
  • Provide power and internet at the gate, and an Android phone for the guard.
  • Keep your member and vehicle records accurate, and remove people who leave.
  • Obtain any consent your residents or staff need for cameras and recording, and display signage. For your site's records you are the Data Fiduciary; we process them for you.

What we provide

  • The hardware, installation and training in the package you buy or rent.
  • The software, hosting, updates and support — the first year with a purchase, then under the AMC; throughout a rental.
  • Updates are released to one test gate first and then in stages; a gate that cannot start a new version returns to the previous one by itself.

Prices and payment

  • Prices are as published on our pricing or in your quotation, exclusive of GST 18%.
  • Purchase: 50% with the order, 30% on delivery, 20% after installation. Hardware warranty 1 year from installation. From the second year the AMC applies; the Comprehensive AMC also covers hardware repair and replacement, excluding the barrier.
  • Rental: refundable deposit and the first month with the order, rent monthly in advance, minimum term 24 or 36 months as chosen. The equipment remains ours. Damage by accident, misuse, fire, flood or lightning is charged. Early exit as per the rental agreement.
  • Late payment beyond 30 days may lead to online features being paused after written notice. The barrier and the guard's manual controls keep working.

What we do not promise

  • Plate reading is not perfect. Dirt, damage, glare, weather, unusual plates and speed reduce accuracy; your guard is the fallback and must remain so.
  • We do not guarantee uninterrupted service; internet, power, hardware and third-party services can fail.
  • We are not liable for theft, damage, injury or loss at your premises. The system records; it does not secure.
  • Our total liability in any twelve months is limited to the amount you paid us in that period.

Your data

Your records belong to you. We do not sell them or use them for advertising, and you can export them at any time. How personal data is handled is set out in the privacy policy. When an agreement ends we keep your records for 30 days so you can take them, then delete them, except where the law requires us to keep them longer.

Ending the agreement

For a purchase, either party may end the software service with 30 days' written notice. A rental ends at the end of its term or as the rental agreement provides. We may suspend the service immediately for misuse or unlawful use.

Law

These terms are governed by the laws of India; courts at Mumbai have jurisdiction.

Contact

Smart India Enterprises, Jijamata Nagar, A-1 Bakery Road, Goregaon West, Mumbai 400104 · info@smartiegate.com · +91 80808 07220